Shipping
We strive to get your order packed and shipped within 7 business days of purchase. Please note that during busier times, orders may take slightly longer to dispatch, and we appreciate your patience. Should you have any particular requirements or questions regarding the shipment of your order, please contact us at hello@themodernheirloom.shop.
Refunds & Exchanges
Archival Collection
The Modern Heirloom’s Archival Collection products are made with care by artisans. We do not offer returns for refund. However, we want you to absolutely love your piece, so we would be pleased to arrange an exchange for products of same or similar value. To make a return for exchanges, please email hello@themodernheirloom.shop. Kindly note all returns for exchange must be made within 14 days of delivery of your original purchase. Items must be returned in their original, unused condition. Customers are responsible for all additional shipping costs associated with the return and exchange of products.
Vintage Collection
The Modern Heirloom’s Vintage Collection products are antique, vintage, and second hand. We do not offer returns or exchanges on these items. Before ordering, please be sure to check all detail on the products’ page for information on dimensions, weight, and condition to ensure the future heirloom fits your needs and expectations exactly.
Damaged Items
Orders purchased from The Modern Heirloom are packaged with great care to ensure your new future heirlooms arrive to you safety and in one piece; however, we know that sometimes accidents occur in packing & transit. If your future heirloom arrives damaged or with any omissions, please email hello@themodernheirloom.shop within 48 hours of delivery. Should an item be damaged while in transit, The Modern Heirloom will provide a full replacement, exchange, or refund. We may decline to exchange or refund damaged or missing items should you fail to inform us within 48 hours of delivery.
Packaging
We use a mixture of upcycled materials and newly purchased materials that are recyclable. Much of the plastic bubble wrap, packing-paper, and boxes have been collected, upcycled, and reused. When we do need to purchase net new materials, we ensure the materials we purchase are made from recycled materials and/or are recyclable - our packing paper is made from recycled paper; our boxes are made from recycled cardboard; and our packing peanuts are biodegradable and can be dissolved in water.
Please consider upcycling or recycling the packing materials you receive in your purchases from The Modern Heirloom.